Terms & Conditions

Last updated July 28, 2026

These Terms & Conditions (“Terms”) govern your use of the House of SORAE website (including soraesocial.com) and your purchase of or participation in any House of SORAE experience, event, membership, product, or related service (together, the “Services”). By using the site, joining a list, or reserving a place, you agree to these Terms and to ourPrivacy Policy.

Reservations & payment

All tickets and reservations are processed securely through Stripe. A reservation is confirmed once payment is complete and you receive a confirmation email. Prices are listed in USD. Tickets are personal to the purchaser unless we expressly allow a transfer in writing.

Cancellations & refunds

Tickets are non-refundable unless an experience is cancelled by House of SORAE, in which case you will be refunded in full. Experiences may be rescheduled due to weather, vendor changes, or circumstances beyond our control; your ticket remains valid for the rescheduled date. Substitutions of equal or greater value may be made without prior notice when needed to deliver the experience.

Photography & media

By attending an experience, you consent to being photographed or filmed for House of SORAE’s promotional use across our channels. Tell a host on the day if you prefer not to be featured and we will take reasonable steps to accommodate you.

Conduct & assumption of risk

Guests are expected to conduct themselves respectfully. Certain experiences involve physical activity (including on-water, fitness, wellness, or movement sessions). You participate at your own risk and confirm you are physically able to do so. You are responsible for your belongings. We may decline or revoke admission at our discretion if conduct threatens the safety or experience of others.

Eligibility

Guests must be 21 or older where alcohol is served. You represent that information you provide to us is accurate and that you have authority to agree to these Terms.

Artificial intelligence disclosure

House of SORAE may use artificial intelligence (AI) tools to help build and maintain this website, draft or refine communications, support customer service, and assist with internal operations. AI may also be embedded in third-party services we use (for example payment, email, hosting, or analytics providers) under those providers’ terms.

We do not sell your personal information to train public AI models. When AI tools process information in connection with the Services, they do so as part of operating or improving the Services, subject to ourPrivacy Policy. AI-assisted content may contain errors; if something looks wrong about your reservation or account, contacthello@houseofsorae.com.

Limitation of liability

To the fullest extent permitted by law, House of SORAE and its owners, officers, employees, contractors, hosts, partners, and venue providers (the “SORAE Parties”) are not liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to the Services or these Terms — whether based in contract, tort (including negligence), strict liability, or otherwise — even if advised of the possibility of such damages.

To the fullest extent permitted by law, the total liability of the SORAE Parties for any claim arising out of or related to the Services or these Terms will not exceed the greater of (a) the amount you paid to House of SORAE for the specific experience or product giving rise to the claim in the twelve (12) months before the claim, or (b) one hundred U.S. dollars (US $100).

Nothing in these Terms excludes or limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or death or personal injury caused by negligence where such limitation is prohibited.

Indemnification

You agree to defend, indemnify, and hold harmless the SORAE Parties from and against any claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your attendance at or conduct during an experience; (c) your breach of these Terms; (d) your violation of any law or third-party right; or (e) any content or information you submit to us. We may assume exclusive defense of any matter subject to indemnification; you will cooperate as reasonably requested.

Data deletion & retention

How we collect and use personal information is described in ourPrivacy Policy(including the privacy nutrition label). In summary:

  • How to request deletion. Emailhello@houseofsorae.com from the address associated with your account or purchase and ask us to delete your personal information. You may also unsubscribe from marketing messages using the link in any email or by texting STOP where SMS applies.
  • What we delete. Upon a verified request, we will delete or de-identify personal information we hold about you (such as contact details, list preferences, and profile data), except where we must retain it.
  • What we keep and for how long. We retain purchase, consent, and transaction records as needed to fulfill an experience you booked, prevent fraud, resolve disputes, enforce these Terms, and meet legal, tax, and accounting requirements — typically for up to seven (7) years after the relevant transaction or experience, unless a longer period is required by law. Backup copies may persist for a limited period before they are overwritten in the ordinary course.
  • Timing. We aim to complete deletion requests within thirty (30) days of verification. If more time is needed, we will let you know.

Dispute resolution & arbitration

Please read this section carefully. It affects how disputes between you and House of SORAE are resolved and includes a waiver of class actions and jury trials to the extent permitted by law.

Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or the Services (a “Dispute”) will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or Commercial Rules if the Consumer Rules do not apply). The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitration will be conducted in English, by a single arbitrator, and held in Cook County, Illinois, or by video/phone if you and we agree or if the AAA rules allow.

Before starting arbitration, you agree to first emailhello@houseofsorae.com a short written notice of the Dispute (your name, contact information, and a description of the claim). We will try to resolve it informally within thirty (30) days. If we cannot, either party may begin arbitration.

Class action and jury waiver. You and House of SORAE agree that Disputes will be brought only in an individual capacity — not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims. To the fullest extent permitted by law, you and we waive any right to a jury trial.

Carve-outs. Either party may (a) bring an individual action in small-claims court for disputes within that court’s jurisdiction; or (b) seek temporary or permanent injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property, confidential information, or safety. This arbitration agreement does not prevent you from filing a complaint with a government agency that permits individual complaints.

Opt-out. You may opt out of this arbitration agreement by emailinghello@houseofsorae.com within thirty (30) days of first accepting these Terms, with your full name, the email used for your account or purchase, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.

If any part of this arbitration section is found unenforceable, the remainder stays in effect — except that if the class-action waiver is found unenforceable, this entire arbitration section is void as to that proceeding.

Governing law

These Terms and any Dispute are governed by the laws of the State of Illinois, without regard to conflict-of-law rules, and by the Federal Arbitration Act as to arbitration. Subject to the arbitration section above, the state and federal courts in Cook County, Illinois have exclusive jurisdiction to confirm an arbitration award or hear claims that are not subject to arbitration, and you consent to personal jurisdiction and venue there.

Changes

We may update these Terms from time to time. The “Last updated” date at the top will change when we do. Continued use of the Services after an update means you accept the revised Terms. Material changes to the arbitration section will not apply retroactively to Disputes you already notified us about before the change, unless you agree.

Contact

Questions about these terms? Emailhello@houseofsorae.com.

By reserving an experience or using this site you agree to these Terms and to ourPrivacy Policy.