Accessibility

Last updated September 22, 2026

House of SORAE is committed to making soraesocial.com usable by as many guests as possible, including people who use screen readers, keyboard-only navigation, captions, or other assistive technology.

Conformance goal

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA on public pages — including home, experiences, booking, account sign-in, forms, and legal pages. Where we fall short, we treat barriers as bugs and prioritize fixes.

What we build for

Skip link to main content and clear page landmarks
Visible keyboard focus and keyboard access to menus, carousels, and dialogs
Text alternatives for meaningful images
Form fields with visible labels and clear error messages
Respect for reduced-motion preferences
Sufficient text contrast on core content

Known limitations

Some event highlight videos do not yet include synchronized caption files. A short text description is provided next to each video; full captions or an audio description can be provided on request.
Third-party checkout (Stripe) and external waiver or chat links are controlled by those providers. We choose vendors with accessibility features where we can, and will help you complete a reservation another way if a third-party flow blocks you.

Request assistance

If you have trouble using any part of the site — booking, Notify Me, account sign-in, galleries, or anything else — email hello@houseofsorae.com with:

The page URL
What you were trying to do
The assistive technology or browser you use (if you know it)
A short description of the barrier

We aim to reply within two business days and will work with you on an accessible alternative for reservations when needed (including phone or email booking support).

Feedback

Accessibility feedback helps us improve. The same email —hello@houseofsorae.com — is the right place for suggestions as well as barriers.