Privacy Policy
Last updated July 28, 2026
Who we are
House of SORAE (“SORAE,” “we,” “us”) curates events and experiences based in Chicago, IL. This policy explains what personal information we collect, how we use it, how long we keep it, and how you can ask us to delete it. Questions? Emailhello@houseofsorae.com.
Privacy nutrition label
A quick summary of data types we may collect when you use soraesocial.com, join a list, or reserve an experience. Details follow below.
| Data type | Examples | Used to run the service | Tracking / ads |
|---|---|---|---|
| Contact Info | Name, email, phone, Instagram handle | Yes — to operate the site, fulfill bookings, and send messages you requested | May be used for marketing if you join a list or Notify Me |
| Purchases | Ticket type, amount, experience, consent records, outfit/shipping details when required | Yes — to fulfill your reservation and support | Not used for third-party advertising |
| Identifiers | Account email, order / booking IDs, approximate IP when you submit a form | Yes — security, fraud prevention, and account access | Not sold |
| Usage Data | Pages visited, basic device/browser info, email open/click events on our blasts | Yes — to operate, secure, and improve the Services | Not sold; analytics only as needed to run the site |
| Diagnostics | Error and uptime monitoring signals | Yes — reliability and security | Not used for advertising |
- We do not sell your personal information.
- Payment cards are processed by Stripe — we never store full card numbers.
- Delete or access: email hello@houseofsorae.com.
What we collect
- Contact details you give us — name, email, phone, Instagram handle — when you join a list, apply, register interest, or reserve a place.
- Purchase details when you buy a ticket: your name, email, phone, the item purchased, amount, and related consent or guest details (for example outfit size or shipping address when an experience requires them). Card payments are processed by Stripe; we never see or store your full card number.
- Responses you submit through surveys, inquiry forms, or account tools.
- Technical data such as pages visited and basic device or browser information when needed to operate and secure the site.
How we use it
- To confirm and deliver the experiences you reserve.
- To send you updates about events and offerings you asked to hear about.
- To improve our experiences and respond to your inquiries.
- To prevent fraud, enforce our Terms & Conditions, and meet legal obligations.
Artificial intelligence
We may use artificial intelligence (AI) tools to help build and maintain this website, draft or refine communications, assist with support, and improve internal operations. Some vendors we use (hosting, email, payments, analytics) may also apply AI under their own policies.
We do not sell your personal information for public AI model training. If AI tools process personal information on our behalf, they act as service providers for operating the Services. AI output can be imperfect — reach out if anything about your data or reservation looks wrong.
Who we share it with
We share information only with the service providers that help us operate, includingStripe (payments), SendGrid (transactional email),Twilio (SMS alerts where used), Klaviyo (email marketing), and hosting, monitoring, or analytics providers needed to run the site. We do not sell your personal information.
How long we keep your data
- Marketing & waitlist contacts. Kept while you remain subscribed or until you ask us to delete them. After you unsubscribe, we may keep a minimal suppression record so we do not message you again by mistake.
- Purchase, consent, and attendance records. Kept as needed to fulfill your booking, handle guest logistics, resolve disputes, and meet tax, accounting, and legal requirements — typically up to seven (7) years after the relevant transaction or experience, unless a longer period is required by law.
- Account & support messages. Kept for as long as needed to respond and for a reasonable period afterward for quality and dispute resolution.
- Backups. Deleted or overwritten on a rolling schedule in the ordinary course of our systems.
How to delete your information
To request deletion of your personal information, emailhello@houseofsorae.com from the email address tied to your account, purchase, or list signup and tell us what you want deleted. We may need to verify your identity before acting on the request.
You can also opt out of marketing emails via the unsubscribe link in any message, and opt out of promotional texts by replying STOP where SMS applies.
We aim to complete verified deletion requests within thirty (30) days. We may retain information when we are legally required to, when it is needed to complete a purchase or experience you already booked, or when it is necessary to detect security incidents, prevent fraud, or establish, exercise, or defend legal claims. Where full deletion is not possible, we will de-identify or restrict the data as appropriate and explain what we still hold.
Your other choices
You may request a copy of the personal information we hold about you by emailinghello@houseofsorae.com. Depending on where you live, you may have additional rights under applicable privacy laws; contact us to exercise them.
Data security
We use reputable providers with industry-standard safeguards and limit access to your information to those who need it to serve you. No method of transmission or storage is completely secure; we work to protect your information but cannot guarantee absolute security.
Governing law
This Privacy Policy is governed by the laws of the State of Illinois. Disputes relating to privacy are subject to the dispute resolution and arbitration provisions in ourTerms & Conditions.
By using this site or reserving an experience, you agree to this policy.