1. Introduction
Sorae Social LLC ("Sorae Social," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, sign up for our email list, purchase tickets to our experiences, or otherwise interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: name, email address, phone number, and similar contact details you provide when signing up for our mailing list, purchasing a ticket, or submitting an inquiry.
- Transaction Information: purchase history and ticket reservation details related to our experiences.
- Communications: messages you send us directly via email, inquiry forms, or social media.
- Usage Data: information your browser or device sends when you visit our website, including IP address, browser type, pages visited, and time spent.
- Photography & Content: photos and video taken at our events may capture your likeness.
3. How We Use Your Information
We use the information we collect to:
- Send you emails about upcoming experiences, reservations, and membership opportunities via Klaviyo and other email platforms
- Process ticket purchases and reservations
- Respond to your inquiries and provide customer support
- Send promotional communications, event announcements, and curated content (you may opt out at any time)
- Improve our website and services
- Comply with applicable legal obligations
4. Email Marketing & Klaviyo
We use Klaviyo to manage our email marketing and SMS communications. When you subscribe to our list, your email address and related information are stored on Klaviyo's platform. Klaviyo's privacy practices are governed by their own Privacy Policy, available at klaviyo.com/legal/privacy-notice.
You may unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly at hello@soraesocial.com.
5. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- Service Providers: Third-party vendors who assist us in operating our website, processing payments, or delivering communications (e.g., Klaviyo, Eventbrite, Stripe).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
6. Photography & Event Content
Photography and video content captured at Sorae Social events may be used for social media, marketing materials, and promotional purposes. By attending our events, you consent to being photographed or filmed in public group settings. If you wish to opt out, please notify us in writing at hello@soraesocial.com before or at the time of the event.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us at hello@soraesocial.com.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information.
- Opt-Out: Opt out of marketing communications at any time.
- Portability: Request that your data be provided in a portable format.
9. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. You may control cookie settings through your browser preferences.
10. Children's Privacy
Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of those changes.
12. Contact Us
Sorae Social LLC
hello@soraesocial.com
soraesocial.com
This Privacy Policy was prepared for Sorae Social LLC and is intended for general informational purposes. It does not constitute legal advice.